Return & Refunds

Effective Date: March 25, 2024

Thank you for shopping at Elephant Rampart. This Refund and Return Policy explains the terms and conditions for refunds and returns of products purchased from www.elephantrampart.com.

1. Returns

We want you to be satisfied with your purchase. If you are not completely happy with your purchase, you may return the item(s) within 14 Business Days of receiving your order for a refund or exchange. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

2. How to Initiate a Return

To initiate a return, please follow these steps:

Contact us at [email protected] to request a return authorization.

Pack the item(s) securely in the original packaging, if possible.

Include a copy of the original receipt or proof of purchase in the package.

3. Shipping of Returns

You are responsible for the cost of return shipping. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

4. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 07 business days.

5. Exchanges

If you need to exchange an item for a different size or color, please contact us at [email protected] to arrange the exchange. You will be responsible for the cost of return shipping and any price difference for the exchanged item.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damaged or defective item. We will work with you to resolve the issue promptly, either by providing a replacement or issuing a refund.

7. Contact Us

If you have any questions about our Refund and Return Policy, please contact us at:

Email: [email protected]